North Yorkshire Water Park Privacy Notice

How do we collect information from you?

We collect information when someone visits our website, northyorkshirewaterpark.co.uk.

  • Google
    We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
  • Use of cookies
    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about the way the site is used. They do not identify the user as an individual.

What information do we collect?

The information we collect may include your name, email address and any information you choose to share with us that is relevant to your enquiry. This data is kept by North Yorkshire Water Park for 3 months before being permanently deleted.

  • People who enquire via email

If you make an enquiry via email we will store your name and email address so that we can contact you with relevant information. You can contact us at any point to be removed from our database.

  • People who enquire in person or via telephone

If you enquire in person or via telephone we will take your name, email address and telephone number so that we can contact you regarding information requested.

  • People who contact us via social media

If you send us a private message via social media the message will be stored online for six months.

  • People who subscribe to our newsletter

If you subscribe to our newsletter, we add your name and email address to North Yorkshire Water Park’s newsletter mailing list, which is managed via Mailchimp. You can unsubscribe from receiving our newsletters at any point.

How do we use your information?

Personal information which you supply to us may be used in a number of ways, for example:

  • To provide you with latest updates regarding your booking
  • To provide you with relevant information to do with your booking
  • To provide you with information which may be of interest to you

We will hold your personal information for as long as is necessary for us to be able to provide you with the service or information you have requested.

How do we store your information?

We are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, and to prevent unauthorised access. The servers that store your information are kept up to date and secured with appropriate firewalls/virus protection and have restricted access.

Online booking system

We use a third-party provider to manage our online booking system and receive information regarding your booking from them. We access this data to help us complete or amend your booking. This privacy notice does not cover our provider.

Links to other websites

From time to time our website may include links to other websites which we think may be of interest to our customers. This privacy notice does not cover these websites and you must look at the privacy statement applicable to the website you visit.

How to access or update your information

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

info@northyorkshirewaterpark.co.uk

North Yorkshire Water Park, Wykeham Lakes, Long Causeway Road, Wykeham, Scarborough, YO13 9QU

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 21st May 2018 and will be updated annually.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you by email: info@northyorkshirewaterpark.co.uk

Or write to us at: North Yorkshire Water Park, Wykeham Lakes, Long Causeway Road, Wykeham, Scarborough, YO13 9QU